SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hqitems (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hqitems.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything works
Good headphones, the noise reduction system is in fact present-the fan is almost not audible, although not on the whole volume.
There was an issue with purchase, but the store and Ali Express sorted the issue out.
Отличный звук, удобно сидят!
при проверки выявился дефект левого динамика. треск
The product works really well. The 1st item came damaged, the sound level or each ear were different, however the store did a reship very fast. Very reliable seller
Labai kokybiškos, atkeliavo per pora savaičių iš latvijos. Ačiū
Everything is fine, thank you
If music with a low bass, Repit the right speaker.
ok
Shipping fast. Quality is good. I am pleased.
Качество вполне хорошее. В целом доволен
Everything works, the daughter is happy, only very soft plastic on the arc, slightly sharp removed and broken, be careful
Produit conforme à la description, très bonne sonorité, excellent rapport qualité/prix.
For this price, the headphones are good. Delivery was 2 weeks earlier than stated. I'll give it to my daughter, I'll order myself another.
all ok
Everything is good but the sound is very deaf, but its money costs
Excellent headphones, soft, compact, light and with a stable connection. I'm happy with everything, thank you!
Headphones as in the description, very nice and great sound. The bass is not its strong but the sound is very good, it comes with auxiliary cable and charger included. If they have lights and can also be used for computer or cell phone.
The goods! The sound is clean, the stereo pratsiuya, the same at the vicoristana. Recommend. Goods pribuv to Ukraine for 10 days Uncle)
It's just super shipping!! On February 17 they sent from Moscow, 18 already received. Enjoy already!! Headphones are cool. We did not work without problems!! Cool touch control, very convenient. Sound bomb. I will order now also for my wife. Guys advise you to take without hesitation!
good quality, i like the sound, the equalizer is great, . the case is strong but a little bit big, the helmet can be fold into. excellent choice.
I'm happy with the purchase. Seller reference.
Oh happy day! The headphones arrived in good condition. THE SOUND IS JUST AWESOME!!! So rich sound!
Great headphones. I did not expect that everything would work so well. Compared to my honor sport. The sound is not less than inferior. Excellent. Rekamenduyu)))