SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hqitems (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hqitems.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything has come
пришли относительно быстро. все работает
The Audiphone in if it's good, I have friends who bought it, it hurts that mine came with a problem but the store fixed it! So happy and I'll ask again
Just super!! The child is happy.
They don't turn on, decent quality, they could be better but for the price I can't complain. Cables come all, with various adapters for your device, as well as being very long. The bad thing is, I thought they were gonna light up the led part of the headphones, but they don't have lights. The microphone has normal, decent quality, not broken yet.
Beautiful arrived in a short time my son loved her so much I recommend it
Excellent quality
Everything came quickly and as in the picture, thanks!
Works properly for its price
Very, very long delivery.
Mediocre headphones, the microphone is the same. You need to pay for it and buy it better.
наушники очень хорошие.пришли за 10 дней. качество хорошее,звук громкий и басы хорошо слышаться.
muito bom, mais acho que o som deveria ser um pouco mais alto, mais estou satisfeito com o produto isola o som de fora muito bom
100%recomendable!!!!
Product arrived fast, already tested and works perfectly the earphone and microphone. Not taxed
Very good
Arrived in perfect condition, working well fast delivery
perfect
Just received the product, have a good quality got everything right as described… Still not Test believe Q works right…
Very good arrived!
good sound
In time came
Packing is good. Everything came to terms. Everything corresponds to the description. The appearance also corresponds. Slightly confuses the volume of the sound. I don't think she's enough. And in the rest everything is fine.
Work Good
Only need to be louder. Cable extremely long.