SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hqitems (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hqitems.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
продавец не отправил заказ деньги пока не вернули
Good store
It's already the second I order and it works very well, and shipping in 3 days sent by Amazon.
Great gaming set in fantastic price. Prompt postage. Seller highly recommend
Very fast shipping 3 days order on a Friday and received a Sunday packing from Amazon amazing the truth, as it is for a gift I have not been able to prove its functioning, but I 've opened the box and it looks good.
I think it's a good product now you have to ride it thanks
wowsuper fast bughati delivery service to United Kingdom, delivered with in 2 days of placing order, my son is over the moon with his first gaming keyboard set, beautiful piece of kit , very impressed , highly recommended product and store
Fast shipping
I ordered this keyboard for my brother. He is really happy. Keyboard looks amazing, quality is great. Only thing, that I didn't enjoy about this keyboard is, that it hasn't got ř,š,č.. keys. But I guess, that is my bad. After all, I would say, that this is amazing product for great money.
Super fast delivery! 48h to arrive. Thank you store for your help. I haven't tried it yet since it is a birthday gift for my soon. I will update later whe he uses it.
arrived very quick , it is very good for the price
It's very nice works well
Peripherals very good value. I'll buy back at this store. Shipping in 5 days.
envió súper rápido y el producto esta muy bien para el precio que tiene, ahora habrá que ver cuanto dura
El precio imbatible, envío rápido, Outemu azul y con el "ñ" de español, muy recomendable.
I'm going to be honest. I've opened this and it looks like it's sort of been used? Or maybe I'm just crazy. It's still in really good condition and I haven't tested it yet as my PC parts are still coming. But I know for a fact that this is good because this is actually my 2nd keyboard and mouse I've ordered from the same company. It's really good and I recommend it, I'm actually planning on buying the Havit headset stand too one day. Good quality for a cheap price, you can't complain! Oh, and the store replied quite fast and the shipping was also fast! I recommend. 5 out of 5 for everything, it's great if you're on a budget like me.