SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hqitems (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hqitems.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product, took 23 working days, installation simple and soft buttons.
Reconnu directement dans windows 10, très bel effet lumineux, qualité du matériau. content de mon choix, on verra sur la longévité.
excelente vendedor a mercadoria chegou em perfeitas condições....
Great control, right on sale and delivery, not taxed.
The command is great.
Very good control excellent congratulations, good Q not need mode to rotate the games it reads as was the control Xbox 360 in computer system, and the gameplay and good control
<2en> gamepad good quality I had already bought it I recommend also they sent the gift to Izmir 35 pounds tax
I already had a control these and bought the second, really is a very good control sorry that it does not work on my Xbox series S, because the original Microsoft charges in control is absurd and this replaces very well.
Very good, great product, arrived in 20 days, fast, only came with crumpled box only, but it is fault correrios even, but the product got everything right.
Nice controller that looks good quality. The grip of the joystick is not just because it is flat
For 17 bucks. But it was necessary to pay extra for the application. La macros.
Control arrived early and in perfect condition. For a control input and a great control.
The controller feels very good quality and also works on Nintendo switch.
Excellent joystick, playing became much more pleasant. Also because, at the time of order the store did not have the goods in stock and he asked for a little wait. The seller made a small gift in the form of triggers for the phone, for which he many thanks.
Delivery by mail of Russia, just over a week. Description exact. All in stock, in the factory box and pupyrke. In Win10 connected and launched the game (Borderlands 2), in the game the joystick immediately decided how native, without problems everything earned. No glitches, eating. Convenient in hand, correct illumination, convenient control. True, the button on the left joystick seemed tight (running). Very pleased. Thank you.
bom
Great controller, broad functionality
Great control!!! Took but worth it!!
Ok.
Nice controller, fast shipping
Very good quality all working great pc game pad
Thank you all right.
I highly recommend it at 1000 percent.
The control is great! Very good quality, works perfectly. Was sent very fast and arrived within two weeks. It is recognized as control Xbox PC!
Good, cheap, arrived with less than 1 month, worth it!