SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hqitems (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hqitems.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived on time and surprised control, came slightly dented but the control box was intact. The workmanship is good and looks chunky, size closely resembles a PlayStation but with some buttons more distant control and elegant, only the wire not forwarded me very reliable but only time can tell if is durable. The X imput work perfectly in various games that could test. Considering the price paid very worth it and recommend as a cost benefit currently.
Very good product!
Very good, as described in the video.
Product delivered within, in perfect condition and well packed. Cost/benefit!
Great game pad. There are almost no dead zones. Everything works very well. I bought 2 pieces at once, I recommend. Delivery to Moscow 9 days
Excellent quality control level similar to Microsoft and Nintendo Switch.
Control tested and approved. congratulations for the service. thank you very much and until the next purchase. Goodbye
Ótimo controle.
Very good. The best control PC that I ever had. Can buy without fear. Only took a while to get. About 35 days.
First impressions are very positive. Am quite enjoying it.
bom
Apesar da demora aparenta ser um produto bom, leve e botões com boa resposta. Recomendo.
Very good control with buttons lb and RB very soft. The analog are very soft. Unfortunately just arrived after 46 days after purchase, still recommend buying this product
Product according to the description.
OK
Ótimo controle.
Very good, arrived within 30 days, perfect.
Arrived well packaged and on time. Looks nice and feels solid. Took me a while to figure the right way to connect it, but now it works great with Steam. Very satisfied.
Joystick very good. Working perfectly. Easy Setup in computer. Zero delay. Much like the joystick Xbox
I arrive in Obregon City, Sonora, Mexico. The box was a little toned by the trip but still the remote control worked beautifully, the product is very good even better than I expected.
Very good, exceeded my expectations. A save pro group for poor people with computers bad 4.0 (2)
Oh wow! I am surprised how good this gamepad is. The reaction speed and touch sensitivity is on the highest level. Each button responds perfectly. The build is ergonomic, material does not feel like cheap plastic, but has weight and a good no-slip grip. Buttons are more on the silent side, except the x y a b which do have a slight click sound. The pad has an extra button for a command center where you can take screenshots for example. I find this very comfortable. I can certainly say that this is the best gamepad I have ever had. And OMG, the packaging. I have never ever seen anything packaged this good before. Even the sealing sticker you have to peel off has a small lip you can grab it by. Usually you have to scratch it with your nail to get it loose. The box can be opened easy with one hand. It is the small things that count. There is also a manual included. Thank you very much!
Product looks very good
Interesting the product, still more that used a coupon that allowed me to pay only half the price.
super product