SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hqitems (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hqitems.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ótimo
Геймпад хороший, месяц им пользуюсь и нет никаких проблем. Кнопки все работают, обкатывал его на FIFA нет проблем!
<2en> controls are very good. The analogs are a little slippery. <2en> PC and Xbox series S are compatible.
Perfeito! botões são bons a vibração é forte e regulável também. os analógicos são bem sensíveis, mas é questão de costume. O vendedor enviou rápido e bem embalado. Comprem sem medo
Very good product
Chic wired gamepad, in the photo along with Logitech F310 for comparison. In contrast to it there is vibration, key illumination, well, the buttons are different as X-box. As for me, the size is comparable. Tried, played, I recommend! The store sent quickly, the store highly recommend! I plan to buy from him and beyond
Fast shipping and well packed. Great control, recommend.
chegou tudo certo
Im very satisfied!
Excelente producto, entrega un poco lenta, pero llego perfecto
Bon produit
The control is very good, it took me a bit to make the evaluation and confirm receipt to test a little and have experience using it and no doubt is a cost-effective. And not to mention that recognized automatically on all platforms that used. Example: GeForce Now, xcloud, origin and Steam games. But not all are flowers, my order (box) came a crumpled and it was a little frustrating because I would save the box. I know that was not store's fault, but it also could have damaged the control, because came extremely mixed box. (This was one of the reasons take to release the money, I had to test if the control did not have any defect). But happy everything is okay. And I am using now. By the way, I paid 47 kings in promotion new user and arrived in 30 days right.
Very good Super recommend
Very good!!! Arrived here in 22 days very well packed and low without any damage
Office Brazil crushed box, more is all OK with control. ;)
Joysticks of excellent quality. Thank you. Very pleased with the purchase.
As described.
Control got very good promotion for 60 real, until 100 it works perfectly in all games is recognized in as control Xbox 360 and fast
Great joystick, arrived within a month here savior. The store sent super fast, and the delay was more due to the Post Office.
O controle é bonito e confortável. Foi só conectar e o Windows já reconheceu. Agora, a questão da durabilidade vai demorar um pouco mais para analisar.
Arrived straight not a suuuper control but solves
Great kittens and accurate control
Seems to have a great quality, kittens soft, comfortable analog, it is much lighter than the control Xbox 360. Windows recognizes as control Xbox 360, just put the USB output and play. My request took less than 20 days to arrive and not taxed.
Like product
Perfect control, 100% recommended for who is in doubt can go without fear