SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hqitems (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hqitems.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is perfect. After a while playing and testing the remote, this one works well without problems. Touch is suitable and functionality is maintained. The battery more or less as an original command He fulfills perfectly.
looking like the original.
The button came broken, opened a dispute for a partial refund.
Very good compliant product I recommend it works perfectly fast delivery and in good condition impeccable
Good quality thank you very much.
Shipping very fast, and item as in description. It works very well, almost like the original. I 'd buy it again.
works
Simple and functional… Fulfills the need. Thank you
Good control, battery lasts less than in an original, and it feels lighter than an original one. The sensations of each button are good and well built. Audio when connecting headphones lets you want, static is sometimes heard.
ok
From the original is very far
The goods are not very, from the original is very far
The joystick came in working order, the build quality is good
Very good the product, connects smoothly to play, recommended the store✌️
The order is satisfied, everything works fine. An excellent copy, the only nuance of the GamePad without packaging, the okotan was in the film. Included is a cord for charging (micro-USB), instruction and a gift from the store of the nozzle on the mouse. Recommend.
Works perfect with ps4 to my son that charm, the beautiful color
Works perfectly. If it is completely discharged often lose their connection with the ps4, but just reset and work again
Charging works, came in an inflated package. delivery is only long, and so everything is OK.
I get the article right and it works fine so far. Thank you
In general, the joystick is good, but the backlight is not adjustable and the gyroscope you owe-I calibrated it six times, until he stopped interfering with management.
Good, really, and appreciate .. Vas príspevok Bol good and Nemam ziadne výhrady .. Uplne som relaxed, doporučujem AJ ďalším ludom, IBA pre it, with dostanem coins zadarmo .. Naozaj šľachtené from VAS vsetkych .. Nemam viac Slov.. Dakujem oekne WSTE once.. A dovidenia .. Pekny den ......, ďakujem... Thank you ....
Took on the test for RL, because I want to go from the keyboard and mouse to the GamePad, give 4 K for the original until I see no point, he won't come in. On the motherboard, the built-in Bluetooth so that there were no problems with connecting.
muy bien
Product really great, I'm finding it very very well
It seems ok!